Refund policy

Return and Refund Policy

30-Day Satisfaction Guarantee

We stand behind the quality of our products. However, returns and refunds are granted only when all conditions below are met.

Order Cancellation Policy

Orders may be canceled only before shipment. Once an order has been processed and handed to the carrier, cancellation is no longer possible, and the order must be received and handled under this return policy.

Return Authorization Required 

All returns must be pre-approved. Returns sent without prior authorization will be automatically rejected and returned to the sender.

To request authorization, contact support@bloomora.co within 30 days of delivery and provide:

  • Order number
  • Reason for return
  • Clear photos of the product, cord, and original packaging

Approval is granted at our sole discretion.

Strict Eligibility Criteria

To qualify for a return, all of the following must be true:

  • Unit is unused and has never been powered on or operated
  • Unit is in original packaging with all cords, accessories, and components included
  • Unit shows no signs of use, ozone odor, discoloration, or damage
  • Return request is submitted within 30 days of confirmed delivery

Because ozone leaves a detectable odor on internal components after even brief operation, units that have been powered on are readily identifiable at inspection and will not qualify under this policy. Items failing inspection will not be refunded.

Return Shipping & Fees

  • Customers are fully responsible for return shipping costs
  • Original shipping fees are non-refundable
  • A restocking and inspection fee of [15%] may apply
  • We do not provide prepaid return labels

Shipping risk remains with the customer until the return is received and inspected at our facility.

Inspection & Processing Time

All returned items undergo a quality and hygiene inspection, including a check for ozone odor and other signs of prior use. Refunds are processed only after inspection approval, which may take up to 7–10 business days after the item is delivered to our facility. Approved refunds are issued to the original payment method.

Exchanges

Exchanges are allowed only for the same item and are subject to availability. If the replacement item is unavailable, store credit may be issued instead of a refund.

Damaged or Defective Items

Claims for damaged or defective items must be submitted within 72 hours of delivery and include clear photo or video evidence. Claims submitted after 72 hours may be denied at our discretion.

Manufacturer Warranty

This product carries a [e.g., 12-month] limited manufacturer's warranty against defects in materials and workmanship under normal use. We assist in facilitating warranty claims, but our liability does not extend beyond the manufacturer's warranty terms.

We reserve the right to refuse any return that does not fully comply with this policy.